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iTunes Reply

Dear David,

We're sorry that you haven't been able to purchase music on the iTunes Music Store.

There are several reasons why this could be happening:

1. Your bank's servers were busy. Try again at another time.

2. There is an issue with the credit card you are using. Try using a different credit
card or contact your credit card company to advise them of the problem.

3. Your billing name or address does not exactly match the address listed on your
credit card statement. Any discrepancy in punctuation, abbreviation or
capitalization can cause payment errors, which might prevent you from purchasing
music from the iTunes Music Store. Please follow the steps below to review the
information on file at Apple:

a. Using your web browser, go to http://myinfo.apple.com.

b. Select your country and preferred language from the drop down menus.

c. Enter your iTunes account name and password.

d. Click Continue.

e. On the "My Account Profile" page, make sure that the appropriate state is selected
in the “Choose a state” field on both your billing and shipping address.

f. Click Save at the bottom of the page.

If this issue persists, you can buy music using an iTunes Music Card. We apologize for any inconvenience this situation has caused.


( 8 comments — Leave a comment )
Jan. 31st, 2006 02:29 am (UTC)
There's no way they're actually reading what you're saying... that's kind of sad.
Jan. 31st, 2006 02:34 am (UTC)
Yeah :-\
Jan. 31st, 2006 02:43 am (UTC)
Hopefully next time you'll get something that at least has some truth to it...

"Dear David,
Something like 10,000[1] people have trouble with the iTunes music store every day and we still make a shitload of money. We're "sorry". Caring about your case isn't really in my job description either so here's a prerecorded answer because I've got my lunch break in 10 and I still have the last two levels of Nanosaur[2] to play before then.

Thanks (for filling my answer quota this morning)!"

[1] I made this number up.
[2] I dunno. What do bored people on Macs play since they don't have a default install of solitaire?
Jan. 31st, 2006 04:36 am (UTC)
pro-level macs don't even come with nanosaur :) We get the best mac game ever: photoshop. Or something.
Jan. 31st, 2006 03:00 am (UTC)
No idea if iTunes has a support #, but if they do, calling it and asking to speak to a supervisor would be a really good idea at this point. Either that, or specifically tell them to escalate your e-mail stuff to someone with a brain. The fact that you've received the exact same answer what? Six times? That's completely retarded.
Jan. 31st, 2006 03:32 am (UTC)
Seconding the "call Apple's tech support # and ask to speak to a supervisor" thing. You clearly have an engineering problem, and it needs to be escalated.
Jan. 31st, 2006 06:46 am (UTC)
tee hee. the little angry penguin tapping his foot with frustration is awesome.

shitty people not helping is not.

i have nothing of value to say. hi.
Jan. 31st, 2006 06:53 am (UTC)
( 8 comments — Leave a comment )