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Taking My $10

Hi there,
Unfortunately. your Skype Credit balance has expired due to 180 days‘ inactivity on your account. As explained in our previous three reminder emails this means that the balance you had in your Skype account has now been cleared.

Skype Name:
We're really unhappy that we couldn't help you keep your credit balance. Below is the Skype credit expiry policy, detailing why your balance was expired.

=== What are the rules for Skype Credit expiry? ===
1. Skype Credit expires 180 days after your last credit purchase or action that used credit – e.g. SkypeOut call, SMS message.
2. Each purchase, call or SMS message resets the expiry time to 180 days.
3. Unfortunately, if you don't use your remaining credit we will expire the balance to comply with normal business accounting rules.
4. You will receive reminder emails 30 days, seven days and 72 hours before your credit expires.

You can view your account details and previous purchases at: http://www.skype.com/go/myaccount

If you're looking for more help then please visit:

Bye for now,
The people at Skype

This pisses me off, maybe there is some "accounting" reason for 180 days, but it is lame none-the-less.


( 13 comments — Leave a comment )
Jan. 2nd, 2007 09:12 pm (UTC)
Did you not get/listen to the reminder emails?
Jan. 2nd, 2007 11:59 pm (UTC)
I didn't listen to them since I didn't have a need to use Skype. I had used Skype itself in the past 180 days, just none of their paid services.
Jan. 3rd, 2007 08:17 pm (UTC)
It seems to me that if you weren't using Skype, then losing the $10 credit won't be a big deal? If you didn't care enough about it when you got the emails, why do you care more about it now? Do you wish you had the $10 back so you could use it on Skype? (I don't even know - can you only use it for Skype services once you pay the credit, or can it be cashed out?)

Jan. 4th, 2007 04:27 am (UTC)
I'm annoyed because I used Skype Out once and had to buy a minimum number of credits. Those credits should be mine to use for as long as Skype is in existence.
Jan. 2nd, 2007 10:41 pm (UTC)
Did you pay for the Skype Credit? I didn't think it was legal to take away credits that were paid for. Gift cards get around that by adding a "maintenance fee" that is deducted every year, but it's nowhere near 10 bucks, and 180 seems a bit short.

Are you going to write a United-style letter to Skype?
Jan. 3rd, 2007 12:00 am (UTC)
Are you going to write a United-style letter to Skype?

Nope, difference is that I a) don't love Skype (ala letters to Apple) and b) am not forced to use Skype (ala letters to United). Rather I'll just complain about it here. :)
Jan. 3rd, 2007 12:13 am (UTC)
As far as an "accounting" reason, I'd call BS on that. 180 days is FAR too short a time to just arbitrarily yank any sort of paid time. If it's a gift card or promo dollars, yeah, they can do that, but if you've actually given them money, I can't imagine any legal basis for them just saying "Yeah, that money you put into your account for later use? It's gone now because we said so."

From an accounting perspective, the only reason to "expire" credit in the first place is to pad your income for whatever accounting period the credit is "expired" in. It's somewhat like stale-dating uncashed checks - you technically realize income from saying that the check is no longer valid, but if someone later cashes the check (which you can usually still do, even if the check says void after 30, 60, 90), you get to record it coming out of your books again. :)
Feb. 15th, 2008 04:47 am (UTC)
Rip off!
I just got this as well and I've never received a single email from Skype as a reminder of any expiration.

As a matter of fact I've only ever gotten 5 emails since I opened my account last August.

This is total bullshit and calls for a class action suit!
Feb. 27th, 2008 10:45 pm (UTC)
Skype ripped you off
There is no accounting reason for the 180day thing, it is just ebay owner of SKYPE stealing your money. It happened to me and I dumped them.

The new internet telephone numbers are now out and this will screw skype and ebay and got mine today from boomtel.net

Apr. 16th, 2009 03:12 pm (UTC)
They do this all the time (delete your credit balance). It's probably the only way Skype makes money :-) Any respectable company from eBay to your bank NEVER COMMUNICATES via email on matters regarding your account. They either send you a letter, call or display a message when you login to your account. When Skype did this to me they claimed they sent me five emails. I save all my emails going back like 2 years (seriously) and not a single one I found from Skype about credits expiring. But I got the email telling me they were gone :-) Just don't give Skype any more of your money- that's the best revenge. Eventually this horrible company will go away. At least I hope so. They are not honest.
Jul. 6th, 2009 05:33 pm (UTC)
I've gotten the emails...trying to make a call 2 days before expiration....can't do it...need to buy more credit. Sounds like BS to me.
Nov. 30th, 2009 05:46 pm (UTC)
Skype Class Action

Mar. 11th, 2010 11:19 pm (UTC)
Skype on $10
Skype just sucked $10.00 from my paypal account. I don't know what happened but since i'm new to skype i didn't know that they automatically deduct from your paypal account if balance falls below $2.00. I have a magicjack and dont really use skype to call landlines/mobiles. sad thing is its too tedious to get a refund and i dont know how long a process it will take!!
( 13 comments — Leave a comment )