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Wrote Apple a Letter

Update: Seems that I got a reply quite possibly from Jobs himself. :)

To whom it may concern,
I'm writing this now as an avid Apple user, I originally switched with an iBook back around 2001. I currently have an iMac and AppleTV at home, iPod Video, MacBook Pro at work, and now an iPhone for around a month. When the iPhone originally came out I actually waited until third-party applications could be installed. I did this not because the iPhone didn't offer what I wanted as a phone, but because I use my mobile device as more than just a phone.

When I got my iPhone I was incredibly impressed at the activation process, it was dead simple and my number was ported within a few hours. I then installed Installer.app since it meant that I had a community based software repository on my mobile device. I went through a phase of installing everything I could find, to now only having a handful of applications like iFlickr, MobileTwitteriffic, Customize, Mines, and Navizon which I actually use on a daily basis. iFlickr and MobileTwitteriffic let me use my iPhone to communicate with my world, beyond just via voice, email, or SMS.

As a software engineer, I completely understand the chance I'm taking installing non-Apple certified applications on my iPhone and I realize that one of these applications could completely break it. I also find it reasonable, though slightly foolish, for you to try to prevent this behavior. What pushed me to the point of writing this letter are the tactics that were taken with the 1.1.1 firmware update.

I have no problem bricking a phone if it was unlocked (I switched to AT&T despite hating everything that company stands for) or not allowing a firmware downgrade, but I do have a large problem bricking phones for no reason other than having third-party applications installed. The reason this affects me so strongly is that your company is now creating fear, uncertainty, and doubt in the minds of your power users as to if it is safe to apply an Apple update. Thus even if my phone is not designed to brick during the update, by bricking some phones the level of FUD is too high for me to be willing to update my own. You've shifted me from needing to be an early adopter to preferring to wait to see if I will be hurt by a software update; this is not good.

Apple, you're losing my trust and it hurts.

David Recordon



( 5 comments — Leave a comment )
Oct. 1st, 2007 03:51 am (UTC)
So where's the reply???
Oct. 1st, 2007 05:40 am (UTC)
Oct. 1st, 2007 04:01 pm (UTC)
I feel you.
I feel your pain Dave. I had a "guest book" application I wrote in PHP running on Apache off of my iPhone and a saved Final Fantasy 1, and all kinds of other fun things that got lost when I upgraded. Unfortunately I wasn't smart enough to check to see if Installer.app would still work with the new firmware. At this point I guess I'm just going to roll back my firmware until someone hacks it again.

I can understand Apple not making it to easy to install third party apps, and not supporting hacked devices, but I think their current position is a little communist.
Oct. 2nd, 2007 08:24 pm (UTC)
where's the reply?
where exactly is this "letter from Jobs himself"? We'd all be more interested in the response you got than your complaint about Apple... although you are very right, Appl eis losing EVERYONE's trust... they are just another M$ to me now.
Oct. 5th, 2007 10:52 pm (UTC)
I bet, if he was allowed to, Jobs would prefer to black-bag you than personally respond to a letter.
( 5 comments — Leave a comment )